1. Company Information and Legitimacy
Q: Who is Blockpulp?
A: Blockpulp is a digital entertainment website operated by PUZZLE CATS INC. We are dedicated to providing high-quality retro block-matching games to players worldwide.
Q: Where is your company located?
A: Our company is registered in Canada, and our office address is:
120 Eglinton Ave E, Toronto, ON M4P 1E2, Canada.
Q: What are your registration details?
A: Our Company Registration Number is: 1433262-8; Tax Identification Number (GST/HST): 781872486RC0002.
2. Payments and Billing
Q: What payment methods do you accept?
A: We provide secure payment processing services through Stripe, supporting major credit and debit cards. All transactions utilize encryption technology to ensure the security of your payment information.
Q: What will appear on my billing statement?
A: Your bank statement will display either “PUZZLE CATS INC.” or “Blockpulp.”
Q: How do you handle currency?
A: Our pricing and settlement currency is EUR.
3. Refunds and Policies
Q: Can I get a refund if I am not satisfied?
A: In accordance with EU consumer rights directives, digital products typically do not qualify for an automatic right to a refund once they have been downloaded or used. However, if a product contains unfixable technical defects or if a payment error has occurred, please contact us at retro@blockpulp.com within 14 days of purchase; we will evaluate each case on an individual basis.
4. Privacy and Data Compliance (GDPR)
Q: How do you protect my data?
A: As a website serving customers within the EU, we strictly adhere to the General Data Protection Regulation (GDPR). We collect only the minimum amount of data necessary to provide our services (such as email addresses and payment confirmation details). We will never sell your personal data to third parties.
Q: How can I exercise my privacy rights?
A: You may send a request to us at any time via retro@blockpulp.com to access, correct, or request the deletion of the personal information we hold about you.
5. Contact Us
Q: How can I contact customer support? A: If you have any questions, please feel free to contact us via the following methods:
Email: retro@blockpulp.com
Phone: +1 4164892773